Question 1

Terms of Use

Accepted Answer

Terms of Service

Q: Terms of Use

<h1 id="termsofservice">Terms of Service</h1> CaseBattle is owned and operated by Nameless Ltd, registered under number 3-102-906507, with an office located at Av. Pastor Diaz, Provincia de Puntarenas, Jaco, 61101, Costa Rica. Nameless Ltd holds a Gaming Anjouan legal license under number ALSI-202408018-FI1. Payments are handled by Lannister Tech Ltd, registered under number HE 464825, with an address at Veroias 11, 2nd floor, Flat/Office 203, Strovolos, 2023, Nicosia, Cyprus. Thank you for reviewing these Terms and Conditions of Use ("Terms of Use," "Terms," or "Agreement"). CaseBattle ("We," "Us," "Our") offers services through our website, <a href="https://casebattle.com/">https://casebattle.com/</a> (the "Website") and related systems, including the vault feature and game interactions. These Terms govern your use of the CaseBattle platform and outline both what we expect from you as a user ("You," "Your," "User," or "Users") and what you can expect from us. By accessing or using the Website and its services, you acknowledge that you agree to these Terms. If you do not agree, please discontinue using the platform. Your continued use constitutes acceptance of any modifications or updates to these Terms. <h2 id="1acceptanceofterms">1. Acceptance of Terms</h2> By creating an account, accessing the Website, or using the platform, including participation in any of the games or features offered, you confirm that you have read, understood, and agree to be bound by these Terms. You also agree to abide by any rules set for the games an

Q: Refund Policy

Refund Policy for FIAT deposits Refunds are only available for unused account balances. Once the balance is partially or fully spent, a refund cannot be processed. Please note, any refunds issued may be subject to deductions for payment processing fees. If you encounter deposit difficulties, we encourage you to contact our support team for prompt assistance. We take unauthorized chargebacks or forced refunds seriously. Such actions will result in the permanent suspension of your account and may lead to legal action to protect our rights.

CaseBattle is owned and operated by Nameless Ltd, registered under number 3-102-906507, with an office located at Av. Pastor Diaz, Provincia de Puntarenas, Jaco, 61101, Costa Rica. Nameless Ltd holds a Gaming Anjouan legal license under number ALSI-202408018-FI1. Payments are handled by Lannister Tech Ltd, registered under number HE 464825, with an address at Veroias 11, 2nd floor, Flat/Office 203, Strovolos, 2023, Nicosia, Cyprus.

Thank you for reviewing these Terms and Conditions of Use ("Terms of Use," "Terms," or "Agreement"). CaseBattle ("We," "Us," "Our") offers services through our website, https://casebattle.com/ (the "Website") and related systems, including the vault feature and game interactions. These Terms govern your use of the CaseBattle platform and outline both what we expect from you as a user ("You," "Your," "User," or "Users") and what you can expect from us.

By accessing or using the Website and its services, you acknowledge that you agree to these Terms. If you do not agree, please discontinue using the platform. Your continued use constitutes acceptance of any modifications or updates to these Terms.

1. Acceptance of Terms

By creating an account, accessing the Website, or using the platform, including participation in any of the games or features offered, you confirm that you have read, understood, and agree to be bound by these Terms. You also agree to abide by any rules set for the games an

Question 2

Know Your Customer (KYC) Policy

Accepted Answer

Know Your Customer (KYC) Policy

1. Purpose

The purpose of this Know Your Customer (KYC) Policy is to ensure compliance with applicable anti-money laundering (AML), counter-terrorism financing (CTF), fraud prevention regulations, and CaseBattle’s strict policies against underage users. This policy establishes rigorous procedures to verify the identity and age of account holders, prevent unauthorized or underage access, and maintain the integrity of RustBattle's services.

2. Scope

This policy applies to all individuals registering for an account on CaseBattle. Compliance is mandatory for all users engaging in financial transactions, including deposits, withdrawals, or other account activities. KYC verification is required immediately for any transaction involving a credit card to verify the user’s identity and age for AML, fraud prevention, and underage policy compliance.

3. KYC Verification Levels

CaseBattle implements a tiered KYC process to verify user identity and ensure compliance. Verification is triggered as soon as a credit card is used in a transaction or upon CaseBattle's request for other account activities.

3.1. Level 1 KYC: Basic Identity Verification

Required Documents:

Government-Issued Identification: A valid passport, national ID card, or driver’s license. The document must include the user’s full name, date of birth, photograph, and a unique identification number. The date of birth is verified to ensure the user is of legal age per

Question 3

Restricted Countries

Accepted Answer

Restricted countries

To comply with international regulations, CaseBattle access to our platform from certain countries. The following list contains all the countries currently blocked from accessing our services due to these regulatory restrictions.

Haiti
Iran
Belarus
South Sudan
Myanmar
Cuba
Yemen
Libya
Ethiopia
Ukraine
Sudan
Central African Republic
North Korea
Burma
Venezuela
Lebanon
Russia
Afghanistan
Democratic Republic of Congo
Iraq
Nicaragua
Syria

And all FATF Blacklisted countries

Question 4

Refund Policy

Accepted Answer

Refund Policy for FIAT deposits

Refunds are only available for unused account balances. Once the balance is partially or fully spent, a refund cannot be processed. Please note, any refunds issued may be subject to deductions for payment processing fees. If you encounter deposit difficulties, we encourage you to contact our support team for prompt assistance.

We take unauthorized chargebacks or forced refunds seriously. Such actions will result in the permanent suspension of your account and may lead to legal action to protect our rights.

Question 5

Privacy Policy

Accepted Answer

Privacy Policy

Nameless Ltd ("CaseBattle," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy ("Policy") outlines how we collect, use, and disclose personal information provided by users ("User") of our website and services ("Site" or "Website").

CaseBattle reserves the right to amend this Policy at any time. Any changes will be posted on this page, and it is the responsibility of Users to review this Policy periodically to stay informed of any updates.

1. Information Collection

When using our Site, Users may provide CaseBattle with personally identifiable information. This refers to any information that can be used to identify or contact a User, as well as information regarding their usage of the Site ("Personal Information"). Personal Information we collect may include, but is not limited to, a User's name, billing details, and email address. Please note that credit card information is not stored on our servers. Additionally, when Users visit our Site, we may automatically collect certain information sent by their browser, such as IP addresses, browser types, and the web pages visited prior to accessing our Site. CaseBattle also uses "cookies" to enhance the User experience. These cookies help us understand how Users interact with our Site, track usage patterns, and improve the functionality of our Site.

2. Use of Personal Information

We use the Personal Information collected to:

Provide,

Question 6

Chargeback Policy

Accepted Answer

Chargeback Policy for CaseBattle

Introduction

CaseBattle strives to provide a fair and transparent experience for all users participating in Counter-Strike unboxing and case battles. Our Chargeback Policy addresses disputes related to payment reversals or chargebacks to ensure clarity and protect the platform's integrity.

Scope

This policy applies to all transactions made on https://casebattle.com/, including purchases for unboxing, case battles, or other in-platform services.

What is a Chargeback?

A chargeback occurs when a user disputes a transaction with their payment provider (e.g., credit card issuer, PayPal) to reverse a payment made to CaseBattle. While chargebacks can be legitimate in cases of unauthorized transactions, fraudulent chargebacks harm the platform and other users.

Chargeback Guidelines

Valid Chargebacks: CaseBattle acknowledges chargebacks for unauthorized transactions or when services are not delivered as promised (e.g., failure to receive purchased items due to platform error).
Invalid Chargebacks: Disputes filed for reasons such as "buyer’s remorse," dissatisfaction with unboxing or case battle outcomes, or false claims of non-delivery when services were provided are considered invalid.
Investigation Process: Upon receiving a chargeback request, CaseBattle will investigate by reviewing transaction records, user activity, and trade history. Users may be required to provide additional

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